Users buy your service, not your code

You might enjoy this podcast episode. Sylvain and I talked about owning production in a world where AI writes the code.

Also on spotify and apple podcasts. Pretty neat, I've never been on Spotify before :D

Key topics:

• Why users don’t buy code, they buy reliable services
• The “Feynman computer disease” and AI coding rabbit holes
• Why babysitting AI agents can kill productivity
• The subtle art of writing useful logs
• Debugging distributed systems and redirect loops in production
• Benchmarks for AI SRE agents vs real-world reliability work
• Accountability in engineering (“sign it with your phone number”)
• Why SLAs matter more than how the code was produced
• The future of engineering in a probabilistic, AI-assisted world

Because building a SaaS is easy (always was). But running a SaaS is hard. Owning production is a lot more than writing code and throwing it over the wall.

Cheers,
~Swizec